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Toll-Free Voice Demo for Walten's Books

PROBLEM: Walten's Books is a small book store that wants to provide an automated way to give their patrons a list of bestselling books in several categories, give store hours and directions as well as times and locations for their children's story hour.
SOLUTION: With the FreedomXTREME, Walten's Books is able to take advantage of the Ultimate Sales Tool feature to create an interactive menu of best selling books so callers can easily find and listen to information on the book their interested in. In addition, Walten's Books used other mailboxes included with the system to provide other high-demand information like hours of operation as well as times and locations for their children's story hour.

By implementing this automated informational toll-free system, Walten's Books has created a professional and convenient way for customers to get the information they need, 24 hours a day, without having to worry that a customer will be put on-hold or get a busy signal. Since implementing the FreedomXTREME toll-free voice system, Walten's Books has been able to increase employee productivity by freeing employees of the burden of answering the phone to answer repetitive questions so they can better serve their in-store customers.


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Walten's Books Demo Script

Main Menu

Thank you for calling Walten's Books. For a listing of our bestsellers this week in several categories dial 1, for a listing of Walten's Books locations dial 2, for times and locations of our children's story hour dial 3, to be connected with a representative dial 0. Please make your selection now.

Ultimate Sale Tool Menu 1
(customer dials 1 from main menu)

Please choose from the following categories: for mysteries dial 1, for romance dial 2, for science fiction and fantasy dial 3, for thrillers dial 4, for children's books dial 5, to return to the main menu dial 0.

Ultimate Sale Tool Menu 11
(customer dials 1 from UST 1)

Our bestselling mysteries this week include: The Vanished Man by Jeffery Deaver, Lost Light by Michael Connelly, and The Jester by James Patterson. To join our mystery book club dial 85, to return to the previous menu dial 9, or press 0 to return to the main menu.

Ultimate Sale Tool Menu 12
(customer dials 2 from UST 1)

Our bestselling romances this week include: The Pursuit by Johanna Lindsey, Seduced by Pamela Britton, and Someone to Watch Over Me by Judith McNaught. To join our romance book club dial 86, to return to the previous menu dial 9 or press 0 to return to the main menu.

Ultimate Sale Tool Menu 13
(customer dials 3 from UST 1)

Our bestselling fantasies this week include: Harry Potter and the Order of the Phoenix by J.K. Rowling, Dreamcatcher by Stephen King, and Harry Potter and the Goblet of Fire by J.K. Rowling. To join our fantasy book club dial 87, to return to the previous menu dial 9, or press 0 to return to the main menu.

Ultimate Sale Tool Menu 14
(customer dials 4 from UST 1)

Our bestselling thrillers this week include: City of Bones by Michael Connelly, Dirty Work by Stuart Woods, and Time to Kill by John Grisham. To join our thriller book club dial 88, to return to the previous menu dial 9, or press 0 to return to the main menu.

Ultimate Sale Tool Menu 15
(customer dials 5 from UST 1)

Our bestselling children's books include: Guess How Much I Love You by Sam McBratney, Alexander, and the Terrible, Horrible, No Good, Very Bad Day by Judith Viorst, and Toes, Ears, and Nose by Marion Dane Dane Bauer. To join our children's book club dial 89, to return to the previous menu dial 9, or press 0 to return to the main menu.

Ultimate Sale Tool Menu 2
(customer dials 2 from main menu)

We have 2 locations in the Greater Kansas City area. For our Lee's Summit location dial 1, for our Town Center Plaza location dial 2, to return to the main menu dial 0.

Ultimate Sale Tool Menu 21
(customer dials 1 from UST 2)

Our Lee's Summit location is located at 2120 S. Deleware St. We are opened from 8 am to 10 pm Monday-Saturday. If you would like a map faxed to you please dial 6 or dial 80 to speak with a representative.

Ultimate Sale Tool Menu 22
(customer dials 2 from UST 2)

Our Town Center Plaza location is located at 619 Ward Parkway. We are opened from 8 am to 10 pm Monday-Saturday. If you would like a map faxed to you please dial 6 or dial 80 to speak with a representative.

Ultimate Sale Tool Menu 3
(customer dials 3 from main menu)

We have "Children's Story Time Hour" at both of our locations every Saturday from 2pm to 3pm. This Saturday's book will be off our bestseller's list, Guess How Much I Love You by Sam McBratney. This book is recommended for children between the ages of 4 and 9, to return to the main menu dial 0.

Mailbox 80
(customer dials 0 or 80 from main menu or 80 from any UST)

Our hours of operation are Monday-Saturday from 8am to 10pm. If you're calling within that time we are assisting other valued customers. Please leave a message, and we will return your call as soon possible. Thank you and have a great day!

Mailbox 85
(customer dials 85 from main menu or 85 from any UST)

To join our mystery book club please leave your name, number, and address after the tone, spelling any difficult words. We will send information to you shortly. Thank you and have a great day!

Mailbox 86
(customer dials 86 from main menu or 86 from any UST)

To join our romance book club please leave your name, number, and address after the tone, spelling any difficult words. We will send information to you shortly. Thank you and have a great day!

Mailbox 87
(customer dials 87 from main menu or 87 from any UST)

To join our fantasy book club please leave your name, number, and address after the tone, spelling any difficult words. We will send information to you shortly. Thank you and have a great day!

Mailbox 88
(customer dials 88 from main menu or 88 from any UST)

To join our thriller book club please leave your name, number, and address after the tone, spelling any difficult words. We will send information to you shortly. Thank you and have a great day!

Mailbox 89
(customer dials 89 from main menu or 89 from any UST)

To join our children's book club please leave your name, number, and address after the tone, spelling any difficult words. We will send information to you shortly. Thank you and have a great day!

 


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